Lloyds Banking Group has announced the closure of their branch in Kingsley Park Terrace, Kingsley on 28 July 2016 and suggested that customers can use the nearby Royal Mail post office to conduct their financial business; check, withdraw and deposit their money. Cllr Cathrine Russell has received a number of complaints and representations from both local businesses and residents expressing their concern at the closure of this branch. So she recently wrote to Lloyds Banking Group to express her disappointment, on a number of levels, with this decision.
Cllr Cathrine Russell, Kingsley Ward, said:
“In my objection I outlined a number of major issues around the closure and the suggestion that customers could use the local post office across the road. It is my experience that this Post Office is usually busy, often with customers waiting to be served, in an environment that at times, is crowed and uncomfortable. There are no ramps for wheelchairs or babies buggies and no evidence of any provision for disabled or elderly people who find the entrance difficult to manage or to be comfortable while waiting to be attended.
If customers prefer to use a banking hall to conduct their financial business, there is the sheer inconvenience of traveling to an alternative Lloyds Bank branch, having to establishing new relationships with Lloyds staff as well as practical issues, such as the amount of time it can take to find a parking in the town centre, paying for it, trailing a young family, babies in buggies or having to take time away from a busy working day just to deposit small amounts of cash or meet with an advisor or manager. In addition, there are a number of small traders on Kingsley Park Terrace who sometimes have to deposit large amounts of cash and I am concerned about their ability to remain safe and their cash secure when travelling around the town.
I am also concerned about the staff who work at the Kingsley branch. Change of employment circumstances often translates to changes in contracts, employment rights (holiday, time off etc) and possible redundancies. All of this in a highly pressurised work environment which is not of their choice. Staff members will also have to deal with differing transport issues, parking and the impact these changes make on their personal work/life balance.
This decision has been taken to suit Lloyds Banking Group and has nothing to do with consideration of its customers or staff and I urge Lloyds Bank to reconsider their decision to close the Kingsley branch of Lloyds Bank. I await their response with interest as their initial announcement made it clear this decision is final and not open to consideration.”